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These courses are designed for participants (students and professionals) who need the flexibility to complete needed reskilling and upskilling at their own pace.
Course Overview
Service design and delivery are critical to any successful business or organization. In an increasingly competitive and customer-centric world, the ability to create, optimize, and deliver exceptional services is a key differentiator. This comprehensive Service Design and Delivery Excellence course is designed to equip professionals with the knowledge, skills, and tools needed to excel in this field.
Participants will embark on a journey to understand the principles, strategies, and best practices that underpin effective service design and delivery. This course will empower individuals to enhance the quality of their services and drive organizational success through a combination of theory, real-world case studies, and practical exercises.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is ideal for a wide range of professionals, including but not limited to:
By the end of this course, participants will be well-equipped to lead service design and delivery initiatives, drive customer satisfaction, and contribute significantly to their organizations’ success in an increasingly competitive marketplace.
Registration: To register for this course, use the following:
Invoice/Course Number: DLA012023SP
Course Name: Service Design and Delivery
Click the following link to register: http://commerce.cashnet.com/MSUDenverEM_HEAT
Course Overview
Excellent customer service is a critical differentiator in today’s competitive business landscape. However, even the most customer-centric organizations can encounter service failures. How an organization responds to these failures can significantly impact customer satisfaction, loyalty, and the company’s reputation. This Service Failure and Recovery course is designed to equip professionals with the knowledge, skills, and strategies to effectively manage and turn service failures into opportunities for service excellence.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course?
This course is suitable for individuals at various stages of their careers, from entry-level professionals to senior executives, as it provides a comprehensive understanding of service failure and recovery principles and strategies that can be applied across industries.
Registration: To register for this course, use the following:
Invoice/Course Number: DLA022023SP
Course Name: Service Failure and Recovery
Click the following link to register: http://commerce.cashnet.com/MSUDenverEM_HEAT
Course Overview
Effective leadership is crucial for the success of any organization. This short Leadership Styles for Excellence course is designed to equip professionals with the knowledge and skills needed to excel as leaders in diverse and dynamic environments. Participants will explore various leadership styles, learn how to adapt their approach to different situations and develop the essential qualities of a successful leader.
Throughout this course, participants will engage in interactive discussions, case studies, and practical exercises to deepen their understanding of leadership styles and their application. By the end of the course, participants will have a solid grasp of different leadership styles and be able to harness these styles to foster excellence in their teams and organizations.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is designed for a wide range of professionals who seek to enhance their leadership capabilities and foster excellence within their organizations, including:
Registration: To register for this course, use the following:
Invoice/Course Number: DLA032023SP
Course Name: Leadership Styles for Excellence
Click the following link to register: http://commerce.cashnet.com/MSUDenverEM_HEAT
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Course Overview
This course explores organizational leadership and behaviors in the hospitality industry, emphasizing management philosophy, communication, motivation, organizational change, and culture. Students explore the interrelationship of ethics, social responsibility, power, politics, trust, and influence in hospitality and tourism.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
Course Overview
This course provides a comprehensive exploration of hotel leadership principles, focusing on the critical areas of hotel operations, food and beverage operations, and event operations. Through a blend of theoretical foundations, case studies, and practical applications, participants will develop the essential skills and knowledge needed to excel in hotel management. Emphasis will be placed on practical leadership strategies tailored to the dynamic demands of the hotel industry.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
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Course Overview
This course explores the fundamental principles of services management emphasizing how hospitality service leaders create and deliver guest-driven service. Students evaluate methods to enhance value, build guest loyalty, and promote repeat business. Students learn theoretical and practical skills for effective management of service operations relating to front and back of the house, leadership, management principles, service styles, skills, and training of personnel.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
Course Overview
This course provides a comprehensive exploration of hotel leadership principles, focusing on the critical areas of hotel operations, food and beverage operations, and event operations. Through a blend of theoretical foundations, case studies, and practical applications, participants will develop the essential skills and knowledge needed to excel in hotel management. Emphasis will be placed on practical leadership strategies tailored to the dynamic demands of the hotel industry.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
Registration: To register for this course, use the following:
Price: $1,500
Invoice/Course Number: DLA012023MCC
Course Name: Quality Guest Service
Click the following link to register: Coming soon